Mobility Support


Utility companies employ Mobile Workforce Management Systems (MWMS) to drive efficiency into their crew work management, improve communication with the field, and accelerate outage restoration.

These mobile systems serve as the lifeline between the field and the dispatch center, enabling strategically targeted work assignments and rapid status reporting. Olenick has extensive experience both implementing and supporting these systems.

 

Our delivery teams have implemented MWMS as large as 5,000 users. We are skilled at meeting the needs of the business while simultaneously navigating the challenges of technical integration and the ever-changing technology landscape – e.g., new mobile devices, communication networks, etc.

 

Olenick services for MWMS projects include project management, mobile device selection, systems integration, test management, functional testing (both manual and automated test delivery), performance testing, change management, and training.

 

Olenick has nearly ten years of experience providing managed-service teams for 24/7 MWMS support.

Mobility Support requires team members with a wide range of experience and expertise to handle management of daily user support calls, system maintenance and enhancement deployments, and around-the-clock response to emergent system issues, all the while maintaining coordination and onsite presence at multiple client locations. We address these needs by deploying a hybrid mix of onsite personnel at key client locations combined with offsite and/or offshore support.

 

Quality is baked into our delivery through implementation of best practices stemming from more than two decades of Olenick experience. We closely monitor service level agreements (SLAs) and strive to quickly respond to needs and deliver a premier customer experience. Our MWMS teams have achieved client SLA grades of 95 -100% annually.