From Interactive Voice Response (IVR) to customer bills, Olenick has a long track record of managing Call Center needs.
Olenick’s Call Center experience for Utilities includes:
- Software Testing of an enterprise call center modernization system including a new IVR system to support over 4 million customers, data reporting, customer call routing and messaging, scheduling and forecasting, and real-time analysis of activity
- Implementation and software testing of call center enhancements including the cloud replacement, as well as the addition of customer service representative (CSR) scheduling, CSR screen pop functionality, and dynamic call routing
Following the Path: Software Testing of Advanced Utility Website & IVR Expands Customer Experience
Read how Olenick delivers successful testing of new and emerging Interactive Voice Response technologies for Utilities clients.
End-to-End Performance Testing for Storm Critical Systems
The Seasonal Readiness Test (SRT) is a performance test of storm-critical applications: OMS, MWFM, SCADA, and AMI systems, to verify operational readiness ahead of storm seasons.
The Current Uprise of Chatbots and Artificial Intelligence
Olenick Talent Academy consultants learned what it takes to create an AI-based chatbot leveraging IBM’s Watson Assistant.