From Interactive Voice Response (IVR) to customer bills, Olenick has a long track record of managing Call Center needs.
Olenick’s Call Center experience for Utilities includes:
- Software Testing of an enterprise call center modernization system including a new IVR system to support over 4 million customers, data reporting, customer call routing and messaging, scheduling and forecasting, and real-time analysis of activity
- Implementation and software testing of call center enhancements including the cloud replacement, as well as the addition of customer service representative (CSR) scheduling, CSR screen pop functionality, and dynamic call routing
IVR – Enhancing the Customer Experience
Read about the benefits of Interactive Voice Response (IVR) and Olenick’s IVR services.