IVR – Enhancing the Customer Experience

Interactive Voice Response (IVR) is a technology that allows interaction between an automated telephony system and customers. Customers can input their information either by spoken word or a touch-tone key pad without a ‘live agent,’ and the IVR system will direct the call to the appropriate area.  IVR allows a customer to complete non-critical tasks such as scheduling payments, obtaining an account status (due date and balances), and scheduling routine maintenance or deliveries. This improves general services and decreases wait times for customers that want to perform specific tasks in the system quickly.

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Salesforce Testing & Implementation Recommendations

Olenick has been involved in testing, managing, and implementing Salesforce.  Salesforce is a CRM (Customer Relationship Management) cloud platform.  CRM platforms allow users to store and manage customer contact information such as accounts, leads, and sales opportunities in one central location.  In working with Salesforce, Olenick has gathered some observations and recommendations that warrant further consideration.  Some of the main observations and recommendations captured involve Salesforce customization, data alignment, methodology, and validation points. Below are the main takeaways from each category.

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Eggplant - Performance Matters June 2018

“Performance is user experience” – Forresters

I was lucky enough to attend the Eggplant Performance Matters conference in London where a number of speakers from Eggplant, along with guest speakers from various companies that use their tools, spoke on the topic of why performance testing matters. 

The conference started with the above quote and that theme was carried throughout the day. Users aren’t interested in when the http response packet is delivered to their device, they care when they can interact with the application or website they are using.  

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Assure Quality by Adopting a Shift Left Mindset

Today’s consumer demands modern technological improvements in software with little to no imperfections. To serve this growing need information systems organizations are embracing an evolutionary mentality, of shifting towards building out quality engineering teams.

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The 4 Ws of Testing

Earlier this year, Olenick partnered with Temenos to present the first ever software testing session at their annual educational conference.  Mike Mokrzycki presented the four Ws of testing to an audience comprised of Credit Unions with varying levels of quality engineering maturity. 

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Olenick Solves a VSTS Reporting Challenge

Olenick has developed tooling that is able to generate test status reports from cloud-based VSTS. These tools solve issues that arise when needing to produce test execution trend reports from the VSTS hosted environment. While TFS users have had access to this data via SSRS, now VSTS users can get access to this historical data easily and effectively.

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Benchmark Testing of Meltdown and Spectre Patches

Meltdown and Spectre are vulnerabilities in modern processors that can be exploited to steal data.  These flaws may result in data being stolen by attackers through Speculative Execution Side-Channel attacks. There are actually three separate vulnerabilities that comprise Meltdown and Spectre and two steps to fully remediate them.

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What is unknown and lurking? Join us for a Security Testing Information Session July 5

Security testing is a hot topic and we have information to share!  Olenick and the NI Testers Meetup invite you to join them for an informational and hands-on session July 5th at Ormeau Baths, Belfast.  Further details on the session are below, we look forward to seeing you there, and please feel free to reach out to This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions in advance.

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Web Accessibility Testing Tools Part III: HTML Code Inspectors

Welcome back to the final blog of this Web Accessibility blog series.  Today’s featured accessibility testing tool might be familiar to you, depending on your exposure to HTML code. Here are a couple hints: every day, this tool is leveraged by both Web developers and Web testers, as well as an abundance of people who have access to the internet and a Web browser…this tool also helps solve far more sophisticated issues than its animated counterpart, “Inspector” Gadget…Do you think you know the tool?

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Web Accessibility Testing Tools Part II: Web-based Accessibility Evaluators

Welcome back to the Olenick Web Accessibility Testing Tools Blog Series! Today’s blog post will cover how and when to incorporate free, Web-based automated accessibility evaluators into overall-manual accessibility testing. Furthermore, we will discuss potential issues to be aware of when utilizing free automated testing tools for accessibility testing.

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