Amazon Go Enters the Chicago Market: An Example of Iterative Quality Improvement at its Best

"We wrote the [Amazon Go] press release first and then started building the product," said Gianna Puerini, vice president of Amazon Go. "We had to figure out how to do it." Via Laura Heller

With Amazon Go’s fifth store slated to open soon in Chicago, they definitely did figure it out. But as any Quality Assurance (QA) nerd will ‘attest’, it involved a mountain of testing and a few stumbles along the way.  How is Amazon’s seamless cashier-less shopping experience?  Joe Lucca and I checked out their second Chicago location to find out.

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IVR – Enhancing the Customer Experience

Interactive Voice Response (IVR) is a technology that allows interaction between an automated telephony system and customers. Customers can input their information either by spoken word or a touch-tone key pad without a ‘live agent,’ and the IVR system will direct the call to the appropriate area.  IVR allows a customer to complete non-critical tasks such as scheduling payments, obtaining an account status (due date and balances), and scheduling routine maintenance or deliveries. This improves general services and decreases wait times for customers that want to perform specific tasks in the system quickly.

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Salesforce Testing & Implementation Recommendations

Olenick has been involved in testing, managing, and implementing Salesforce.  Salesforce is a CRM (Customer Relationship Management) cloud platform.  CRM platforms allow users to store and manage customer contact information such as accounts, leads, and sales opportunities in one central location.  In working with Salesforce, Olenick has gathered some observations and recommendations that warrant further consideration.  Some of the main observations and recommendations captured involve Salesforce customization, data alignment, methodology, and validation points. Below are the main takeaways from each category.

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Eggplant - Performance Matters June 2018

“Performance is user experience” – Forresters

I was lucky enough to attend the Eggplant Performance Matters conference in London where a number of speakers from Eggplant, along with guest speakers from various companies that use their tools, spoke on the topic of why performance testing matters. 

The conference started with the above quote and that theme was carried throughout the day. Users aren’t interested in when the http response packet is delivered to their device, they care when they can interact with the application or website they are using.  

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Assure Quality by Adopting a Shift Left Mindset

Today’s consumer demands modern technological improvements in software with little to no imperfections. To serve this growing need information systems organizations are embracing an evolutionary mentality, of shifting towards building out quality engineering teams.

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The 4 Ws of Testing

Earlier this year, Olenick partnered with Temenos to present the first ever software testing session at their annual educational conference.  Mike Mokrzycki presented the four Ws of testing to an audience comprised of Credit Unions with varying levels of quality engineering maturity. 

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Olenick Solves a VSTS Reporting Challenge

Olenick has developed tooling that is able to generate test status reports from cloud-based VSTS. These tools solve issues that arise when needing to produce test execution trend reports from the VSTS hosted environment. While TFS users have had access to this data via SSRS, now VSTS users can get access to this historical data easily and effectively.

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Benchmark Testing of Meltdown and Spectre Patches

Meltdown and Spectre are vulnerabilities in modern processors that can be exploited to steal data.  These flaws may result in data being stolen by attackers through Speculative Execution Side-Channel attacks. There are actually three separate vulnerabilities that comprise Meltdown and Spectre and two steps to fully remediate them.

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