Olenick to Attend DistribuTECH 2019

Olenick is kicking off 2019 by attending DistribuTECH in New Orleans, LA February 5 – 7. DistribuTECH is an opportunity for Olenick to network, learn, and problem solve with energy and utilities colleagues and clients. Olenick is looking forward to sharing and learning more about the trends and new innovations within the utilities industry.

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Windows 10: Regular Cadence of Change

Windows 10 is the first Operating System (OS) Microsoft has provided under the "Software-As-a-Service" model. Supporting Window 10 requires major changes to how IT operates. Windows 10 introduces and requires a paradigm shift to a state of "constant implementation of changes" so that machines continue to receive security updates. Even though the steps of supporting Windows 10 also apply to previous versions of Windows, supporting Windows 10 as Software-As-a-Service increases the frequency in which many of these items need to be managed and implemented.

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Amazon Go Enters the Chicago Market: An Example of Iterative Quality Improvement at its Best

"We wrote the [Amazon Go] press release first and then started building the product," said Gianna Puerini, vice president of Amazon Go. "We had to figure out how to do it." Via Laura Heller

With Amazon Go’s fifth store slated to open soon in Chicago, they definitely did figure it out. But as any Quality Assurance (QA) nerd will ‘attest’, it involved a mountain of testing and a few stumbles along the way.  How is Amazon’s seamless cashier-less shopping experience?  Joe Lucca and I checked out their second Chicago location to find out.

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IVR – Enhancing the Customer Experience

Interactive Voice Response (IVR) is a technology that allows interaction between an automated telephony system and customers. Customers can input their information either by spoken word or a touch-tone key pad without a ‘live agent,’ and the IVR system will direct the call to the appropriate area.  IVR allows a customer to complete non-critical tasks such as scheduling payments, obtaining an account status (due date and balances), and scheduling routine maintenance or deliveries. This improves general services and decreases wait times for customers that want to perform specific tasks in the system quickly.

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Olenick to Attend the CUNA Technology & Operations Council Conference

Join Olenick in San Francisco, September 12 -15, for the Credit Union National Association (CUNA) Technology and Operations Council Conference. The CUNA Technology and Operations Council Conference is an opportunity for the Olenick Credit Union practice, represented by Derrick Sibbitt and Mike Mokrzycki, to connect with clients and thought leaders in the industry.

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Olenick Welcomes TJ Johnson

Olenick is excited to announce and welcome TJ Johnson.  TJ will join Bill Mertes and Scott Christensen as part of the leadership team for Olenick’s Legal Practice in late September.  She will focus on the conception, development, and implementation of new service lines to augment Olenick’s offerings to legal organizations.  TJ will also align with client engagements where her deep experience in legal technology can help deliver successful results.

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Salesforce Testing & Implementation Recommendations

Olenick has been involved in testing, managing, and implementing Salesforce.  Salesforce is a CRM (Customer Relationship Management) cloud platform.  CRM platforms allow users to store and manage customer contact information such as accounts, leads, and sales opportunities in one central location.  In working with Salesforce, Olenick has gathered some observations and recommendations that warrant further consideration.  Some of the main observations and recommendations captured involve Salesforce customization, data alignment, methodology, and validation points. Below are the main takeaways from each category.

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