Olenick Successfully Deploys Three RPA Bots at Consumers Credit Union
Olenick, a global leader in software quality engineering, and Consumers Credit Union (CCU), one of the largest Credit Unions in Illinois serving over 170,000 members, recently partnered to successfully automate three processes for CCU that will save over 90 days of manual labor in the first year of production.
This key project will serve as a critical step towards CCU’s goal of defining and realizing the desired future state where efficiency and automation are optimized.
Consumers CU’s goal was to leverage Robotic Process Automation (RPA) to improve efficiency in key back office functions and manage large expected increases in workload. Given the RPA market’s broad and nuanced options, Olenick partnered with CCU to confirm that their RPA technology selection was a good fit for their automation needs, assessed candidate processes to automate, successfully deployed three fully automated processes to production, and trained Consumers CU staff in maintenance and usage of the bots.
“The results from the implementation of RPA to complete most of the manual work involved in our chosen processes, surpassed our expectations,” said Dyana Horbach, Contact Center Manager. “The Olenick team provided clear guidelines to help us choose the right processes to consider for automation and expertly led us through the steps to create, test and implement.”
Olenick’s 16 years of experience working with Credit Unions has allowed an appreciation for the importance of scaling staff efficiently while also improving service delivery to credit union members. The demand for experienced RPA resources has grown substantially as more credit unions seek to start automating low value manual tasks.
“Consumers Credit Union had a clear goal in sight as they took their first steps into RPA, which made it easy for us to help them accomplish it,” said Sharon Mueller, Sr. Director of Credit Union Strategy and Services at Olenick. “Not every manual process is a good fit for automation technology. CCU’s team was thoughtful about choosing the right processes, which made them a great RPA partner. We couldn’t be more excited about their positive results.”
Olenick engaged key stakeholders at CCU to assess and score a prioritized target list of business processes that will yield the best ROI. The engagement then delivered the RPA based automation targeted at three important processes. As a final step in the engagement, Olenick and CCU analyzed the data from the newly deployed bots and compared it to the initial Return on Investment calculation that was used to justify CCU’s RPA investment. In the first two months of production deployment, the actual ROI has been enough to justify the investment. As the number of transactions being fed to the systems scale up, the full ROI will be realized.
Olenick is a global leader in software quality engineering practices with over 300 consultants, four global locations, and a client base with a mix of small-to-mid-sized businesses and Fortune 500 companies. Olenick ensures delivery of successful projects by providing software testing and quality assurance, process and test automation, requirements and project management, and DevOps services. Olenick partners with Credit Unions to test and integrate core systems with online and mobile banking, consumer loan and mortgage origination, and credit card systems, among many other software-driven initiatives. Click here for more information on Olenick’s Automation services.
About Consumers Credit Union
Headquartered in Gurnee, IL – Consumers Credit Union (CCU) $2.5B, has been serving its members’ financial needs since 1930. As one of the largest credit unions in Illinois, CCU currently serves more than 170,000 members nationwide and has been consistently recognized by Forbes Media as a Best-in-State credit union. Consumers is a trusted financial partner, empowering their members live better lives. To learn more about Consumers Credit products and services, or for information on how to join, visit www.myconsumers.org.